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How Can We Help?

FAQs

Category description

  • I just tried to log into my website and now it looks down!
  • Where do I login to cPanel?

Email

All things email

  • How do I change my email password?
  • How do I check my email?
  • How do I create/delete/modify email accounts?
  • How do I forward email to another account?
  • How do I migrate my email to cPanel?
  • How to Create An Email Account in cPanel
  • How To Set Up An Auto Responder In CPanel

Billing

General billing inquiries

  • Do you have a money-back guarantee?
  • How can I pay?
  • What billing cycles are available?

FTP

Connect to your site via FTP client

  • How do I access FTP for my account before my site is live?
  • How do I connect over FTP to my account?
  • What directory should I FTP my files to?

DNS/Domains

Support for managing domains and DNS records

  • Preview your website using hosts files
  • What settings should I use for my name servers?

Website Transfer

Frequent Migration Questions

  • How much downtime will there be when I transfer my site to PurpleCat?
  • Preview your website using hosts files

General

Questions not covered in other areas

  • I just tried to log into my website and now it looks down!
  • Where do I login to cPanel?

Hacking

Post-hack help

  • I think my website has been hacked
  • Recovering After a Hack

WordPress

  • 10 Ways to Secure WordPress
  • I think my website has been hacked
  • Recovering After a Hack

Backups

  • How to create a full cPanel backup

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