Billing (3)

General billing inquiries

DNS/Domains (1)

Support for managing domains and DNS records

Email (6)

All things email

FTP (3)

Connect to your site via FTP client

General (1)

Questions not covered in other areas

Website Transfer (1)

Frequent Migration Questions

Most Popular Articles

 How do I connect over FTP to my account?

To transfer files or browse through your directory using FTP, you need to connect with an FTP...

 How do I check my email?

Configure your mail client software (Outlook, Apple Mail, Thunderbird, etc) with the following:...

 What billing cycles are available?

Purplecat bills are sent out on a quarterly basis. Payment is due before the start of the...

 How do I create a vacation / out-of-office auto-responder?

Login to the email administration interface at: postmaster.purplecat.netwith your user account:...

 How much downtime will there be when I transfer my site to PurpleCat?

As long as things are done properly there should be no downtime as a result of the move. We...

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