What billing cycle do you use?
Purplecat.net bills are sent out on a quarterly basis. Payment is due before the start of the upcoming quarter.

First quarter bill due December 31.
First quarter lasts January 1 through March 31

Second quarter bill due March 31
Second quarter lasts April 1 through June 31

Third quarter bill due June 31
Third quarter lasts July 1 through September 31

Fourth quarter bill due September 31
Fourth quarter lasts October 1 through December 31

Accounts can be canceled at any time, and the balance of your bill will be returned to you within 30 days of cancellation.




Email
How do I check my email?
How do I log in to the Email administration?
How do I create a new Email account?
How do I change a password for an email account?
How do I delete an email account?
How do I migrate email accounts to purplecat.net?
How do I create a vacation auto-responder?
Connecting to email accounts using Netscape mail
How do I make the certificate warning go away when using secure mail?

FTP
How do I FTP into my account?
What directory should I FTP my files to?
What address should I use before my registration change takes affect?
What if I can't use FTP?

Scripts
Where should I place php scripts?
What is the path to sendmail?
What is the path to perl?
Where is date?
Where is time?
Where is my home directory?
What PERL modules are installed and available for use?
Where is my CGI directory?

Pre-Sales Questions
Are your prices in Canadian or US funds?
Can I pay you by check?
Do you have a demo of the control panel?
SSL capable?
What billing cycle do you use?
How much downtime will there be when I transfer my site to you?
Do you have a money-back guarantee?
What kind of hardware do your servers use?
What kind of connections to the internet do your servers have?
What operating system do your servers use?

Domain Names
Where can I purchase a domain from?
What settings should I use for my name servers?
How long does it take for the domain name to work?

General
What exactly is "hosting", and what can PurpleCat do for me?
Where can I find statistics for my website?
How do I directly access my logfiles?
Where can I find detailed documentation about MySQL databases?
Why do I need the 'www' in front of my web address?